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Interviewing Skills for Frontline Staff
| Date: | Friday 17 June 2005 |
| Venue: | NIACE, Renaissance House, 20 Princess Road West, Leicester LE1 6TP |
| Ref: | C12-31/06/05 |
| Fee*: | £100 for statutory/private organisations £80 for members of NIACE/thelearningchain/The Guidance Council (includes lunch, tea/coffee): |
[Background & Aims] [Audience] [Programme]
Background & Aims
Helping people to make decisions about learning and work is very important if they are to make wise decisions. This might involve helping people to: choose suitable courses or training, find funding, consider the implications of undertaking a course or training, decide on a future career, change job or career direction, consider voluntary work, etc. Interviewing on a one to one basis is key in the process of helping people make decisions and plan future action.
Many people operating at the frontline are involved in interviewing people. This might be a major part of their role or something that they do occasionally. The aim of the course is to provide an introduction to the skills needed for successful interviewing and the opportunity to practise these skills.
Content
This will be a participative day with plenty of opportunity to practise a
range of skills needed for successful interviewing including setting a contact,
listening, questioning and action planning. We will also explore what we mean by
an interview and how it differs from a conversation. We will look at factors
that contribute to successful interviews and identify further areas for
development.
Objectives
By the end of the session participants will:
 | be able to define what an interview is. |
| be aware of the health and safety issues. |
| be aware of the range of skills needed for effective interviewing. |
| be aware of the factors that contribute to successful interviews. |
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Audience
The course is for all those who are involved in interviewing people and in particular those who are involved in the delivery of information, advice and guidance. This will include staff on the frontline such as receptionists, information advisers, guidance workers, teachers, tutors and other interested parties from the following organisations:
| nextstep. |
| FE Colleges. |
| Adult and Community Education. |
| Citizen Advice Bureaus. |
| Sector Skills Councils. |
| Training Organisations. |
| Businesses and Employers. |
| Local Educational Authorities. |
| Universities. |
| Training Providers. |
| Trade Unions. |
| Careers companies. |
| Connexions. |
| Small Business Service. |
| Jobcentre Plus. |
| Professional associations. |
| Probation Service. |
| Prison Service. |
| Ufi/Learndirect. |
| Voluntary Groups. |
| Community Groups. |
| Private providers of guidance services. |
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Programme
| 09:45 | Arrival and Registration (Tea/Coffee available) |
| 10:00 | Welcome and Introduction to the Day |
| 10:10 | Discussion – experience of interviewing and issues arising |
| 10:30 | What is an interview? |
| 11:00 | Interview environment |
| 11:30 | Tea/Coffee Break |
| 11:45 | Getting started - contracting |
| 12:15 | Listening skills |
| 13:00 | Lunch |
| 14:00 | Questioning Skills |
| 14:45 | Action Planning |
| 15:15 | Tea/Coffee Break |
| 15:30 | Putting it all together and development planning |
| 16:00 | Evaluation and Close |
This programme is correct at the time of going to press. The organisers reserve the right to make changes to the published programme in the event of one or more of the advertised speakers being unable to attend. Delegates will have no claim against NIACE in respect of such changes.
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