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Upskilling Frontline Staff:
To identify the needs of their customers
To provide help to meet those needs
| Date | Location | Ref |
|---|---|---|
| 27 Sep 2006 | Life Conference & Banqueting, Newcastle Upon Tyne, NE1 4EP | C1384/09/06 |
| 6 Oct 2006 | London Resource Centre, London, N7 6PA | C1385/10/06 |
| Fee: £198 - Statutory/Private Organisations; £175 - NIACE Members/Voluntary Organisations; (includes lunch, tea/coffee) | ||
[Background & Aims] [Content] [Objectives] [Audience] [Programme]
Background & Aims
Helping people to make decisions about learning and work is very important if
they are to make wise decisions. This might
involve helping people to:
 | Choose suitable courses or training; |
| Find funding; |
| Consider the implications of undertaking a course or training Decide on a future career; |
| Change job or career direction; |
| Consider voluntary work, etc.; |
| Interviewing on a one-to-one basis is key in the process of helping people make decisions and plan future action. |
Many people operating at the frontline are involved in interviewing people. This might be a major part of their role or something that they do occasionally. The aim of the course is to provide an introduction to the skills needed for successful interviewing and the opportunity to practise these skills.
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Content
This will be a participative day with plenty of opportunity to practise a range of skills needed for successful interviewing including setting a contact, listening, questioning and action planning. We will look at factors that contribute to successful interviews and identify further areas for development.
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Objectives
By the end of the session participants will:
| be able to define what an interview is; |
| be aware of the health and safety issues; |
| be aware of the range of skills needed for effective interviewing; |
| be aware of the factors that contribute to successful interviews. |
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Audience
The course is for all those who are involved in interviewing people and in particular those who are involved in the delivery of information, advice and guidance. This will include staff on the frontline such as receptionists, information advisers, guidance workers, teachers, tutors and other interested parties from the following organisations:
| Adult and Community Education |
| Businesses & Employers |
| Careers companies |
| Citizen Advice Bureaus |
| Connexions |
| Community Groups |
| Further Education and Sixth Form Colleges |
| Homeless and Housing Sector |
| Jobcentre Plus |
| Local Educational Authorities |
| Neighbourhood Renewal Projects |
| nextstep |
| Prison and Probation Services |
| Private providers of guidance services |
| Professional associations |
| Sector Skills Councils |
| Small Business Service |
| Trade Unions |
| Training Organisations |
| Training Providers |
| Ufi/Learndirect |
| Universities |
| Voluntary Groups |
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Programme
| 09:45 | Arrival and Registration (Tea/Coffee available) |
| 10:00 | Welcome and Introduction to the Day |
| 10:10 | Discussion – experience of interviewing and issues arising |
| 10:30 | What is an interview? |
| 11:00 | Interview environment |
| 11:30 | Tea/Coffee Break |
| 11:45 | Getting started - Contacting |
| 12:15 | Listening skills |
| 13:00 | Lunch |
| 14:00 | Questioning Skills |
| 14:45 | Action Planning |
| 15:15 | Tea/Coffee break |
| 15:30 | Putting it all together and development planning |
| 16:00 | Evaluation and Close |
This programme is correct at the time of going to press. The organisers reserve the right to make changes to the published programme in the event of one or more of the advertised speakers being unable to attend. Delegates will have no claim against NIACE in respect of such changes.
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