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Upskilling Frontline Staff
To identify and meet the needs of customers through effective interviewing techniques
| Date | Location | Ref | Apply Online |
|---|---|---|---|
| 16 Oct 2008 [New Date] |
BVSC, 138 Digbeth, Birmingham, B5 6DR | C1674/06/08 | |
| Fee:
£198 (includes lunch, tea/coffee) NB: NIACE does not charge VAT on conference and course fees |
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| *To apply online, please ensure your browser is up to date and JavaScript is enabled. Alternatively, you can complete an application form and post/fax it back to NIACE. | |||
[Background & Aims] [Who Should Attend] [Programme] [Application Form]
Background & Aims
Helping people to make decisions about learning and work is very important if they are to make wise decisions. This might involve helping people to:
 | Choose suitable courses or training; |
| Find funding; |
| Consider the implications of undertaking a course or training Decide on a future career; |
| Change job or career direction; |
| Consider voluntary work, etc.; |
| Interviewing on a one-to-one basis is key in the process of helping people make decisions and plan future action. |
Many people operating at the frontline are involved in interviewing people. This might be a major part of their role or something that they do occasionally. The aim of the course is to provide an introduction to the skills needed for successful interviewing and the opportunity to practise these skills.
What does the workshop offer?
The events will be highly participative, with plenty of opportunities to
practise a range of skills needed for successful interviewing including setting
a contact, listening, questioning and action planning. Factors that contribute
to successful interviews will be explored as well as identifying areas for
further development.
How will participants benefit?
By the end of the session participants will be:
| Aware of the factors that contribute to successful interviews; |
| Aware of the health and safety issues; |
| Aware of the range of skills needed for effective interviewing; |
| Able to define what an interview is. |
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Who should attend?
The course is for all those who are involved in interviewing people and in particular those who are involved in the delivery of information, advice and guidance. This will include staff on the frontline such as receptionists, information advisers, guidance workers, teachers, tutors and other interested parties from the following organisations:
| Adult and Community Education |
| Businesses & Employers |
| Careers companies |
| Citizen Advice Bureaus |
| Connexions |
| Community Groups |
| Further Education and Sixth Form Colleges |
| Homeless and Housing Sector |
| Jobcentre Plus |
| Local Educational Authorities |
| Neighbourhood Renewal Projects |
| nextstep |
| Prison and Probation Services |
| Private providers of guidance services |
| Professional associations |
| Sector Skills Councils |
| Small Business Service |
| Trade Unions |
| Training Organisations |
| Training Providers |
| Ufi/Learndirect |
| Universities |
| Voluntary Groups |
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Training Feedback
100% of participants from the most recent training events, rated the course as Excellent to Very Good, and comments include:
“Very good content in helping me prepare for the challenges of my interview work and my professional development … will now use it to become a better and more professional interviewer” Adult Education College.
“This event is useful to old and new staff in guidance, it acts as a good refresher” Prison Service
“Very useful to anyone that is interviewing students, whether they are experienced in the field and require a refresher, or if they are new to this area” Further Education College
“Well presented and interesting… I’m empowered to do better” Nextstep
“Reinvigorates your enthusiasm!” Surestart
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Programme
| 09:45 | Arrival and Registration (Tea/Coffee available) |
| 10:00 | Welcome and Introduction to the Day |
| 10:10 | Discussion – experience of interviewing and issues arising |
| 10:30 | What is an interview? |
| 11:00 | Interview environment |
| 11:30 | Tea/Coffee Break |
| 11:45 | Getting started - Contacting |
| 12:15 | Listening skills |
| 13:00 | Lunch |
| 14:00 | Questioning Skills |
| 14:45 | Action Planning |
| 15:15 | Tea/Coffee break |
| 15:30 | Putting it all together and development planning |
| 16:00 | Evaluation and Close |
This programme is correct at the time of going to press. The organisers reserve the right to make changes to the published programme in the event of one or more of the advertised speakers being unable to attend. Delegates will have no claim against NIACE in respect of such changes.
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Application Form
|
Download Application Form for
this event [PDF file) |
| Return completed forms to: NIACE Conferences
and Courses, Renaissance House, 20 Princess Road West, Leicester, LE1 6TP,
Fax: 0116 285 9670 For general enquiries contact: NIACE Conferences and
Courses team, courses@niace.org.uk.
Telephone: 0116 2859661 (1) Application Forms from individuals must be accompanied by a Sterling cheque or Banker's draft. Invoices will be raised on organisations only if a Purchase Order is sent along with the Application Form. NIACE is a company limited by guarantee no. 260332 and registered charity no. 1002775 |
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