Talking it Through

Acknowledgements

Introduction

Chapter 1

Why consult learners/citizens?

	The social context
	The policy context
	The educational context
	A multi-layered approach

Chapter 2

Some issues and challenges

	Issues for providers and senior managers
	Issues for practitioners and frontline workers
	Issues for citizens and learners
	Bill of Rights for the Adult Learner

Chapter 3

Getting the basics right

	Back to basics
	Identifying the purpose
	Choosing the right people
	Know who you are talking to
	The focus of consultation
	Choose a method fit for purpose
	Shifting the balance of power
	Keeping people informed
	Putting the principles into practice

Chapter 4

Approaches in practice

	Survey of learners’ views
	Interviews
	Focus groups
	Learners’ and neighbourhood forums
	Partnerships
	A Charter for Learning
	Citizens’ Forums
	Citizens’ Juries
	Listening campaigns
	Participatory appraisals
	Visioning exercises
	Using community arts and drama
	Creative meetings for adults and young people
	Learners/residents as researchers and promoters
	Learner representatives

Chapter 5

Training

	The Disability Discrimination Act Part 4
	Cultural awareness
	Legislation
	Language and jargon
	Older people and consultation
	Research skills
	Communication and Key Skills
	Committee and meeting skills
	Ideas for adults and young people

Chapter 6

Time for reflection

	Evaluation
	Internal monitoring
	External evaluation
	What to do with the findings
	A note from the contributors

References

Further reading

Contacts

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Talking it Through

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