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Online Reservation system for: |
Frequently Asked Questions (FAQs) |
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Q: Signing Up A: If you are a first time user you will need to complete a one-off registration process by clicking on "I am a first time user - Register Me Now! " (it's a bit like registering to use an online banking system or an online auction site). Once you have added in your details and completed the registration process, you will be taken back to the signing in page, where you need to enter your email address and password to begin the application process for that particular event. Please note, when you complete the initial registration process, it does not mean you have been registered on the event as you will need to sign in and choose your options. Once you have submitted your application you will get a long reservation ID number.
Q: How can I be reminded about my password? A: Go to the Sign In page and click on a link that says “click here for a password reminder”. Then enter the email address with which you registered, click Submit and your password will be emailed to you.
Q: How can I ascertain whether the event is relevant to me? A: Click on the "View Programme" link at the foot of the page and refer to the section entitled "Audience" which lists organisations and categories of staff working with adult learners the event is suitable for.
Q: Can anyone reserve a place on my behalf? A: No, NIACE will only accept reservations made by the attendee.
Q: Will I receive an acknowledgement of my Online Reservation? A: Yes. As soon as you submit your reservation, you will receive an e-mail acknowledgement and your Online Reservation ID Number (ORIN) for the conference you have reserved a place at. Q: I am resident overseas. How do I register on this conference? A: Places at non-fee paying conferences are allocated to those resident in the United Kingdom. Overseas residents wishing to apply for a place at a fee-paying conference can use the Online Conference Reservation system. However, you are expected to pay for your place either by credit card or by International Banker’s at the time of applying.
Q: How and when will I know that I am booked on to the event? A: An E-mail Confirmation will be sent to you within ten working days from receiving your Online Reservation which advises whether you have or have not been allocated a place.
Q: When will I receive a map and directions to the venue? A: Joining instructions, including a map and directions to the venue, are posted to all delegates one week prior to the conference.
A: All attendees are requested to await their joining instructions before making any arrangements as conferences might be cancelled if there is a low take-up of places.
Q: What does the conference fee include? A: Click on the "View Programme" link at the foot of the page and refer to the section entitled "Booking Information". This will tell you what is included in the conference fee.
Q: Is VAT payable on the conference fee? A: No. NIACE does not charge VAT for its fee-paying conferences.
A: You can pay for fee-paying conferences by credit / debit card at the time of submitting your Online Reservation or by posting a cheque or purchase order to NIACE. Ensure that the Purchase Order or the reverse of your cheque is annotated with the Event Title, date and your Online Reservation ID Number (ORIN).
Q: How will NIACE reconcile postal payments made by cheque or purchase order? A: You are required to quote the Event Title, Event date and Online Reservation ID Number (ORIN) in your purchase order or on the reverse of the cheque which will assist NIACE to match your Online Reservation with your postal payments.
Q: Is Online payment by credit / debit card safe? A: Yes. NIACE uses a secure payment facility called SECPay. You can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. For more information read the Security Statement at the foot of the page.
Q: How and when will I know that my payment by credit / debit card has gone through? A: As soon as NIACE books you on to the conference and applies payment towards your place, you will receive an e-mail to advise that the payment by credit / debit card has gone through.
Q: Will I receive a receipt for Online payment by credit / debit card? A: Yes. Whether you pay by credit / debit card, cheque or invoice, you will receive a confirmation email from NIACE. You will also receive an official receipt via post from our Finance department once payment has been processed.
Q: What am I liable for if I want to cancel my place? A: For full details on cancellations, click on the "View Programme" link at the foot of the page and refer to the section entitled "Application Conditions". For some conferences, the conference fee is non-refundable. For some events, you are liable to pay a cancellation charge if the cancellation advice is received before the closing date. After the closing date the whole fee will need to be paid. All cancellations are to be advised in writing quoting the Event Title, Event Date and Online Reservation Identification Number (ORIN) to gurjit.kaur@niace.org.uk at the NIACE Conferences & Courses Office.
Q: How can I apply for a bursary place? A: Click on the "View Programme" link at the foot of the page and refer to the section entitled "Application Conditions" to see if there are any bursary places available for a particular event. Bursary places cannot be made online as they require an accompanying letter. If bursary places are available on a particular event, please print out and complete an application form and then, send it to NIACE along with your accompanying letter. Application forms can be found on the main web-page for the event.
Q: Are my travel expenses paid by NIACE? A: Click on the "View Programme" link at the foot of the page and refer to the section entitled "Booking Information". This will list items covered by the conference fee.
Q: How do I know if my organisation is a Corporate Member? A: Please refer your query to your organisation’s Operational or Finance Director/Manager who will be best placed to confirm that the organisation Corporate Membership subscription is paid up to date.
Q: How do I know if my organisation is a Voluntary Organisation? A: Please refer your query to your organisation’s Operational or Finance Director/Manager or a person in authority who will be best placed to advise you. Your organisation might additionally have a Registered Charity No. displayed on your organisation’s letterhead.
A: A purchase order is the written authority for billing. It is a pre-printed numbered form used by the delegate's/participant's organisation to notify NIACE that the delegate/participant has received authorisation to attend a NIACE conference. The purchase order will indicate thereon the title of the conference, the date and the conference fee. A purchase order, which is addressed to NIACE, authorises NIACE to invoice the organisation for the conference fee and will be referred to in any correspondence or payment issues arising from attendance or non-attendance at the event. Purchase order numbers will help locate and cross reference the payment in question . It will also help resolve any problems quickly and efficiently.
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