NIACE has been closely involved in policy development around social and digital inclusion, like:
- promoting Skills for Life provision, including central involvement in the decision to designate ICT as a Skill for Life in 2003
- working with Ofcom to promote media literacy (including facilitating the Wales Media Literacy Network)
- pioneering information advice and guidance for adults through the pilot telephone helpline (1993) which became the learndirect helpline
- supporting increased access to technology through initial sponsorship of the Government's UK Online Centres initiative.
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